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HELP CENTRE

  • How long will the delivery take?
    Shipping varies a bit depending on where you are. If you're in any metro cities, shipping times usually vary between 3-6 working days (unless it's an international order - which takes 10-15 working days in light of Covid restrictions may be in place at any time. Just check in with us (on chat/email) with the item you're after - and we can give you a closer, more accurate estimate.
  • Can I have my purchase delivered to a PO Box address?
    No, sorry! Unfortunately couriers can't deliver your artwork to a PO Box. If you can't have the painting delivered to your home, your workplace or a friend's house could be a good solution. Let us know if that will be a problem and we'll make sure it gets sorted for you.
  • International Artwork Shipping?
    Yes, we do ship internationally. We use a FedEx, DHL and UPS for shipping books, originals and prints to almost anywhere. International shipping amount is calculated at checkout and added to the total. This includes shipping (including insurance against loss and damage). Import duties and taxes vary based on country's policies and the cost of the artwork. The receiver will be responsible for the international custom/import fee and taxes which vary with every country. Please check with your country's customs offices and consider the additional costs that might be involved.
  • Can I return an item?
    Yes, absolutely. We offer total buyer protection, including free returns up to 7 days from the date of delivery, no questions asked. If you'd like to return a piece, just pack it up in its original packaging (if you've already thrown that away, you can repackage it securely yourself) and let us know when you'll be available for a courier pick-up. Please keep in mind that couriers operate 9am-5pm and we are only able to specify a day, rather than a time. Once we've booked in the couriers, we'll send shipping labels that will need to be put on the artwork packaging. We will process your refund as soon as the artwork is picked up. However, if you're still after another piece, we're also happy to convert the funds into Sub Rosa credit (it doesn't expire!). Let us know what's best for you and we'll take it from there.
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